Shipping policy

This is a demo store only.

All products and information displayed is for demonstration purposes of Arena's Commerce AI product. If you have any questions or concerns, please reach out to shryans@arena.im.

Which countries do you ship to?
We ship to about 50 countries around the world and are always hoping to add more. You can select your shipping location at the bottom of any webshop page. If you do not find your country of residence on the list at the bottom of the webshop, then we do not ship there! 

How much time will it take for my order to ship and be delivered?

We'll need a little time to process your order at our warehouses. We send a shipping confirmation email at shipment with tracking details and carrier information.

We want you to enjoy your Arena gear as quickly as possible, so we try to get you the goods quickly. Depending on your country and desired shipping speed, your package should be delivered in 7-10 business days. We provide estimated delivery dates at checkout.

How much will shipping cost?

So you can focus on living the Arena lifestyle, we cover shipping costs and any relevant customs charges in most countries (for standard-level shipping). In some countries, there is a minimum order value to qualify for free shipping; see more information here. Shipping costs for orders that do not qualify or for any selected expedited shipping options will be displayed at checkout. We do not cover shipping costs in India, Indonesia, or Malaysia.

How do I know if my order qualifies for free shipping?

We cover the shipping costs in most countries. In some countries, there is a minimum order value for the shipping cost to be covered. In the Eurozone, there is a minimum value of €35. In the United States, there is a minimum of $50. In Switzerland and Liechtenstein, the minimum is CHF 40. For orders under these thresholds, the shipping cost will be €5, $5, or CHF 5.

What if you do not ship to my country?

You can use a third-party freight forwarding company if we don’t ship to your country. However, if you choose to use this service, we are not liable for the order once it has left the country where it was purchased. We do not cover the cost of any returned orders if services like these are used.