Description
xShipping & Return
xReturns Policy
We understand that sometimes products may not meet your expectations or fit well within your space. To provide you with a seamless shopping experience, we offer a comprehensive returns policy. If you're not entirely satisfied with your purchase, you can return most new, unused items within 30 days of receiving them for a full refund. If the return arises due to an error on our part, such as delivering a wrong or defective item, we will cover the return shipping costs.
Upon returning an item, we aim to expedite the refund process. Typically, it takes us 3 to 5 business days to process your return once we receive the item. After processing, the refund initiation may take another 5 to 10 business days, depending on your bank's policies. In total, you can expect to see the refunded amount in your account within four weeks of shipping the item back to us. However, in many scenarios, the refund is processed more swiftly.
To initiate a return, simply navigate to your account dashboard, access the "Complete Orders" section, and select the "Return Item(s)" option for the relevant order. We prioritize transparency, so we'll keep you informed via email about the status of your return and refund.
Shipping
Our commitment is to bring our exquisite furniture range to customers globally. While we can ship to almost every corner of the world, please be aware that certain products might have shipping restrictions, especially for international destinations.
Upon placing an order, our system calculates shipping and delivery dates based on item availability and the shipping method you prefer. These estimates are accessible on the shipping quotes page. It's essential to note that delivery times might vary depending on the chosen shipping provider.
Our shipping charges are primarily determined by the weight of the products. You can find the weight details on the product's information page. For accuracy and in line with our shipping partners' guidelines, we round off the weight to the nearest full pound when calculating shipping costs.
